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Refund Policy

Refund Policy

At Totally Learn, we are committed to providing high-quality training programs and discounted exam booking services. However, we understand that sometimes circumstances may change, and you may need to cancel or return a purchase. Our Refund and Returns Policy is designed to be fair and transparent, ensuring that you are protected as a customer.

Training Programs - Cancellation Policy

  • 1. If you cancel your training program enrollment within 24 hours of purchase, you are eligible for a full refund.
  • 2. If you cancel your training program enrollment after 24 hours of purchase, but before the course start date, you will be charged a cancellation fee of 20% of the course fee.
  • 3. If you cancel your training program enrollment after the course start date, no refund will be issued.

Training Programs - Refund Policy

  • 1. Refunds will be processed within 10 working days of receiving your cancellation request.
  • 2. Refunds will be issued in the original payment method.
  • 3. Refunds will be subject to a processing fee of 5% of the refund amount.

Discounted Exam Booking - Cancellation Policy

  • 1. If you cancel your exam booking within 24 hours of purchase, you are eligible for a full refund.
  • 2. If you cancel your exam booking after 24 hours of purchase, but before the exam date, you will be charged a cancellation fee of 20% of the exam fee.
  • 3. If you cancel your exam booking on or after the exam date, no refund will be issued.

Discounted Exam Booking - Refund Policy

  • 1. Refunds will be processed within 10 working days of receiving your cancellation request.
  • 2. Refunds will be issued in the original payment method.
  • 3. Refunds will be subject to a processing fee of 5% of the refund amount.

Exceptions

  • 1. Totally Learn reserves the right to cancel or reschedule training programs or exam bookings due to unforeseen circumstances.
  • 2. In such cases, Totally Learn will provide a full refund or offer alternative dates, whichever is applicable.

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